Returns Refunds & Cancellation policy

At Crunxo, we prepare fresh and delicious food for our customers. Please read our policy carefully before placing an order.

1. Food Returns

Due to the perishable nature of food, we do not accept returns or exchanges once an order has been placed or delivered.

2. Order Cancellation

All orders are final and cannot be cancelled under any circumstances once the order has been placed.

Please carefully review your selected food items, quantities, delivery address, and contact details before confirming your order.

Once an order is confirmed, it will be processed by our team and cannot be cancelled, modified, or withdrawn.

3. Refund Policy

Refunds are not provided for change of mind, incorrect orders placed by customers, or situations where a customer no longer wishes to receive their order.

However, if you receive an incorrect or missing item, or if your food arrives spoiled or damaged, please take a video proof and immediately contact us so we can review the issue and determine an appropriate resolution.

4. Refund Processing

If a refund is approved following our review of a valid complaint, it will be processed using the original payment method where possible. Processing times may vary depending on the payment provider.

5. Delivery Information

Customers are responsible for providing accurate delivery addresses and contact details when placing an order.

Delivery times may vary due to traffic, weather, or other circumstances beyond our control.

6. Contact Us

If you experience a problem with your order, please contact our customer support team and provide your order number and details of the issue.

Thank you for choosing Crunxo! We appreciate your trust and look forward to serving you delicious food.

crunxo.ltd@gmail.com OR +92 314 8122869